Please note - Deliveries are not guaranteed if we are not supplied with the correct contact phone number of the recipient.
Standard delivery timeframes are between 4-6 hours from the time specified; Delivery may be unavailable or affected due to bad weather, traffic conditions. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you as soon as we are able to contact you, should you be unsatisfied with your order.
After you place your order, you will receive an email confirmation of your purchase, containing your order details. This will normally happen within a few minutes of ordering. If you have a query regarding your delivery or think of further details we should know please contact us at info@whitemoss.com.au
When you received a bouquet from us: Unwrap the paper and take off the water bag from the bouquet. Fill up a suitable vase with water and cut the bottom of stems before release the bouquet into the vase. Keep water clean and no other preservatives is needed.
When you received a vase arrangement from us: Keep water clean, re-cut the bottom of stems and no other preservatives is needed.
When you received a potted orchid from us: Use spray bottle to keep the plant moist but not wet. Less spray of water in colder season is advised.